39 Movers – Clyde North, VIC 3978, Australia
39Movers is totally dedicated to offering a hustle-free, expert, and excellent moving experience.
Terms of Service
39 Movers – Clyde North, VIC 3978, Australia
1. Introduction
39Movers is totally dedicated to offering a hustle-free, expert, and excellent moving experience. These Terms of Service specify the rights, obligations, and responsibilities of the Company and the customer and are a legally binding agreement. The following terms and conditions, in their entirety, without exception or modification, are acknowledged and agreed to by the Customer by using the Company’s services.
2. Insurance for Damages
2.1 Non-Electronic Items
When handling the customer’s non-electronic items, such as furniture, décor, and household goods, the company must take the highest precautions. Despite these efforts, the customer must notify the company of any damage to non-electronic items within twenty-four (24) hours of the end of the move in order to file a legitimate claim under the relevant insurance coverage. Any claim filed after this deadline will be considered void, and the company will not be held responsible in any way.
2.2 Electronic Items
The Company will only be liable for external physical damage to electronic items, such as refrigerators and other electronic appliances, and will not be held accountable for any internal electronic damage unless it can be proven beyond a reasonable doubt that the internal damage was directly caused by an external impact that happened while the item was being handled by the Company. Upon delivery and before authorizing the move, the customer must inspect all electronic items.
2.3 Fragile Items
TVs, mirrors, and glassware are examples of fragile items that are only covered by insurance if they have been packed in their original packaging or in a box that fits well and is securely fastened, as decided by the company alone. The Company’s insurance coverage will only cover external physical damage; it will specifically not cover internal damage or damage brought on by the customer’s poor packing.
3. Liability for Packed Items
If an item is packed by the customer or another party, the company is not responsible for any damage to it. This includes, but is not limited to, delicate objects like glassware, crockery, artwork, and other things that could be harmed by road conditions, such as bumps, vibrations, and other transportation-related issues. It is highly recommended that the customer use the company’s expert packing services to reduce the possibility of fragile items being damaged.
4. General Wear and Tear
4.1 Minor Damage
Minor wear and tear, such as small dents, scratches, or scuffs to walls, flooring, or furniture, may happen during the typical moving process. Unless it is proven that the damage was caused by egregious negligence or deliberate misconduct on the part of the company’s employees or agents, the company will not be held accountable for such minor wear and tear.
If compensation is judged necessary, the amount will be determined fairly and will vary from fifty Australian dollars (AUD50) to one hundred fifty Australian dollars (AUD 150), contingent on the severity and type of damage.
4.2 On-Field Compensation
Once the customer has been offered and accepted an on-field compensation, the company will not be responsible for any additional compensation. This holds true whether the client submits a written confirmation or an email. The company will not offer any further compensation after the on-field compensation has been decided.
5. Aggression and Service Denial
5.1 – When it comes to aggression, harassment, and any kind of disrespectful behavior aimed at its employees, agents, or representatives, the company has a strict zero-tolerance policy. Any behavior that is hostile, threatening, abusive, or otherwise meant to intimidate or cause harm to the Company’s personnel, whether physically or verbally, shall be considered aggression for the purposes of these Terms.
5.2 – Any person or organization that acts in an aggressive, abusive, or disrespectful manner may be refused service by the company at its sole discretion. In these situations, the customer’s losses, damages, or expenses resulting from the denial of service are not the company’s responsibility.
6. Cancellations and Refund Policy
6.1 Booking Deposit
The customer must pay a deposit in order to guarantee a reservation. A deposit of fifty Australian dollars (AUD 50) is required for local moves, (callout fee can be applied for local moves depending upon the location)and the applicable standard callout fee is required for regional moves; and a deposit of forty percent (40 %) of the total cost of the move is required for interstate moves.
6.2 Cancellation by Customer
Any deposit made by the customer will not be reimbursed if they choose to cancel their reservation. The customer understands that the purpose of this deposit is to cover the company’s administrative expenses and resource reservation. If the customer cancels on the day of the move, they will be responsible for paying the minimum job, which is two and a half hours ( 2.5 hrs ).
6.3 Cancellation by the Company
Any deposit paid by the customer will be fully refunded if the company decides to cancel a reservation for any reason other than the customer’s violation of these terms and conditions. The customer’s only and exclusive remedy in relation to this cancellation will be a refund, and the company will be released from further liability.
7. Payment Terms
7.1 Payment Timing
Payment is due once 75% of unloading is completed.
7.2 Payment Methods
Accepted payment methods include:
- Cash
- Bank transfer
- Credit/Debit card
A 2.2% surcharge applies to card payments.
A 10% GST applies to all final invoices as required by Australian law.
8. Feedback and Issues During the Move
Any concerns or feedback during the move should be raised immediately with the crew or by contacting the Company directly using the contact details provided on the website. The Company will make reasonable efforts to address issues promptly and in good faith.
9. Additional Terms
9.1 Toll Roads
Toll roads will not be used unless expressly authorised by the Customer. All toll charges incurred at Customer request are payable by the Customer.
9.2 Amendments
These Terms are subject to change at any time, at the sole discretion of the Company. Any such modifications will be announced to the customer via email or the company’s website, and the customer’s continued use of the company’s services after such notification will be considered acceptance of the updated terms.
10. Governing Law
Without taking into account its conflict of law principles, the laws of the state or territory in which the services are rendered shall govern and be interpreted in accordance with these terms. The parties hereby acknowledge that the courts of that state or territory have exclusive jurisdiction over them.
11. Access and Preparation Requirements
11.1 Access
All necessary parking permits, elevator reservations, and making sure that all entry points are free of obstructions must be arranged by the customer in order for the company’s moving crew to access the premises. Any delays or extra expenses resulting from the customer’s inability to grant sufficient access will not be the company’s responsibility.
11.2 Preparation
Before the company’s moving crew arrives, the customer is responsible for making sure that everything is ready to be moved. This will involve, but not be restricted to, securing delicate objects, unplugging appliances, etc. Any delays or extra expenses resulting from the customer’s inadequate preparation will not be the company’s responsibility.
12. Customer Responsibilities
12.1 Inventory Disclosure
Customers must provide an accurate inventory. Items not disclosed are excluded from liability.
12.2 Prohibited Items
Hazardous, illegal, perishable, or restricted items must not be included. The Company may refuse transport of such items.
12.3 Property Protection
In order to prevent potential damage to their property during the move, including but not limited to flooring, walls, and other vulnerable areas, the customer must take all necessary precautions. If unprotected property is damaged, the company will not be held responsible.
13. Delays and Waiting Time
13.1 Waiting Charges
The customer will be responsible for any additional waiting time fees, which will be charged at the company’s regular hourly rate, if the company’s moving crew is delayed because of problems that can be attributed to the customer, such as unprepared items, lack of access to the premises, or payment delays.
13.2 Force Majeure
Due to events or circumstances beyond its reasonable control, such as natural disasters, extreme weather, road closures, strikes, labor disputes, acts of terrorism, or any other unforeseen events, the Company shall not be liable for any delay or failure to perform its obligations under these Terms. In these situations, the company retains the right to cancel or reschedule the move without incurring any liability.
14. Storage Services
14.1 Storage
Storage services are provided upon request and billed separately under applicable storage terms.
14.2 Storage Liability
Liability is limited to external damage only. Customers are encouraged to arrange additional insurance for high-value items.
15. Valuables
Customers must personally transport valuables including jewellery, documents, cash, and sentimental items. The Company accepts no liability for these items.
16. Limitation of Liability
16.1 Maximum Liability
Unless otherwise agreed in writing by the parties before the start of the move, the Company’s liability for any loss or damage to the Customer’s property shall be limited to one hundred Australian dollars (AUD 100) per item or one thousand Australian dollars (AUD 1,000) in total.
16.2 Excluded Losses
Any consequential, incidental, or indirect losses incurred by the customer—including but not limited to loss of profit, loss of income, loss of business opportunity, or any other type of economic loss—will never be the company’s responsibility.
17. Claims Procedure
Any written claim for loss or damage must be submitted by the customer within 24 hours of the move date. Claims filed after this time frame will be considered void, and the company will not be held liable for them and Proof of ownership, photographic evidence of the damage, and any other pertinent supporting documentation must all be provided by the customer in order to support a claim. If sufficient evidence is not presented, the claim will be rejected.
18. Crew and Labour
Based on the size, scope, and location of the job, the company retains the right to decide, at its sole discretion, how many crew members are needed for the move. The client understands that this decision will be made with efficiency, safety, and adherence to relevant laws in mind, Company may also use Subcontractors and they are bound by these Terms.
19. Insurance
The business will offer Public Liability Goods in Transit insurance, which will protect goods from external damage while they are being moved. The customer understands and agrees that such insurance will not cover any damage resulting from inherent defects or inadequate packaging, nor will it cover internal electronic damage without corresponding external damage.
20. Damage to Premises
The Company will not be responsible for any damage to the Customer’s property, including but not limited to walls, floors, ceilings, or fixtures, unless the Company’s employees were negligent. It is recommended that the customer take the necessary safety measures to safeguard their property’s weak points.
21. Pets and Living Organisms
Under no circumstances does the company transport plants, animals, or any other living thing. For the safe and legal transportation of pets, plants, or other living things, the customer is solely responsible for making separate arrangements.
22. Additional Clauses
22.1 High-Value Items
At the time of booking, the customer must declare any high-value items, such as expensive electronics, antiques, and collectibles. Unless the customer arranges for additional insurance coverage, the company’s liability for such high-value items will be restricted.
22.2 Disassembly and Reassembly
The company will disassemble and reassemble furniture and other items upon request. Despite the aforementioned, the Company will not be responsible for any harm caused by preexisting flaws, normal wear and tear, or incorrect furniture assembly before disassembly.
22.3 Severe Weather Policy
During severe weather conditions, the company retains the right to reschedule , postpone, or alter the relocation. In order to complete the move in a safe and reasonable manner, alternate arrangements must be made and the customer must be promptly informed to informed.
23 Interstate moving
23.1 Interstate Furniture Dismantling
If customer wants crew to assemble/dismantle furniture for an interstate moving , then in this scenario, customer will be charged hourly for this service and these charges will be added to the quote given at the time of booking.
23.5 Interstate Insurance
The customer understands and consents that the company’s insurance policies will not cover interstate moves. Therefore, during interstate moves, the customer bears all risk of property loss or damage, and the company is not responsible for any such loss or damage.
Happy Moving!
39 Movers – Clyde North, VIC 3978